Cancellation and Returns
RETURN & REFUND POLICY
***Payments made with Bitcoin are not eligible for refunds***
Online Order policies: Warranty info and Returns/Cancellations:
- We offer a 14 day return policy on all products excluding custom products.
- Please do not order without careful consideration, as labor cost and/or restocking fee will be charged.
- Keep in mind that our products are delicately handmade and take days to finish.
- All order shipped out to our customers will return back to us if no one is available to accept the package or no one picks up the package from the shipping company's local station. We are not responsible for product not collected within this time period.
- We will charge re-delivery charges and processing fees if we need to re-ship a package.
- All our product are precision made to the highest standard. We accept no responsibility for damage after collection.
- All personal and business checks take approximately 10-15 days of processing time.
- All domestic orders paid by credit card/Debit Card through PAYPAL can only be shipped to a PAYPAL confirmed/verified address.
- Use Check, Money order, Wire transfer, Bank deposit, Western Union or any other form of payment that does not involve credit/debit cards should you require your order shipped to a third party or an unverified address.
- Order processing time is between 24-48hrs excluding Saturday and Sunday.
- International shipping costs vary by destination.
- International customers are requested to contact us for exact shipping cost.
- Prices may change at any time without notice. All promotional prices or discounts are only valid during the promotion period.
- Absolutely no refund or exchange on ALL custom made products including grillz.
- In stock products can be returned for full credit (excluding shipping) or a refund (subject to 15% restocking fee)
- Cancellation of Deposit towards custom order design and consultation will incur either a $150 design fee (if design is completed) or 20% cancellation fee (if a design was not done).
- If you are under 18 years of age, permission from parents or guardians is required before ordering grills/dental caps.
- It is a good idea to consult with your dentists for recommendation before placing order for dental grills and caps.
- It is recommended that you have the condition of your teeth checked by a dentist before ordering dental caps.
- Cleaning dental caps after each use is recommended.
- Gold caps can rarely change color due to body acid, body temperature and will tarnish (if less than 18k) when exposed to smoking and drinking.
- Purchases cannot be made through Klarna for grillz or any custom products.